Quality management technologies of railway transport services

Abstract

The relevance of the research topic is stipulated by the crisis phenomena that are taking place in the development of the transport industry of Ukraine, which are caused both by the aggravation of internal contradictions in the development of subjects of this sphere, and by the influence of external negative factors related to the economic and political crisis in the country. The purpose of the work was to determine the problems of managing the quality of services provided in railway transport sector. The features of modern transport services have been determined, the issue of effective training of personnel in the conditions of using advanced training technologies has been raised, and the characteristics of the provision of services by JSC “Ukrzaliznytsia” has been provided. Based on economicmathematical models, it has been proven that the profit dynamics of railway transport enterprises depends to a large extent not only on their technical and technological capabilities, but also on socio-economic factors regarding the need and possibility of using technologies for managing the quality of services. It has been determined that the abovementioned discrepancies and problems significantly affect the level of service quality management technology of enterprises in this sector. A conclusion has been made about the need to increase the efficiency of service quality management technology of railway transport enterprises based on the use of modern approaches to the comprehensive study of consumer needs and further improvement of consumer qualities of transport services in order to generate profit, increase the social significance of railway transport and obtain competitive advantages in the future. The results of the study can be used to develop a state strategy for regional development, as well as to devise plans and recommendations for the development of railway transport enterprises at different levels of management.