The essence of the concept of «Quality management system»

Abstract

The essence of the modern concept of quality management is revealed with the help of principles that should guide the enterprise in the process of its activities. In scientific literature there are several approaches to considering and clarifying the essence of quality management principles. The first one is the principles formulated by E. Deming, which have not methodological, but rather pragmatic character. In fact, these are attitudes or postulates on the formation of managers' behaviour to achieve quality objectives. The second approach consists in a set of quality management principles, which are the basis of ISO series standards.