Service innovations management based on emotional intelligence in Ukraine

Abstract

This paper investigates the innovative potential of educational services and identifies ways of management in this area. Connections between values and quality of education, components of emotional intelligence and quality of life were analyzed. The importance of the level of emotional intelligence monitoring was considered. Innovations in the sphere of educational services on the basis of the research of the level of emotional intelligence were suggested: professional initialization, optimization of communication processes in the team of trainees, real pragmatism of training programs, systematic training based on the components of emotional intelligence, implementation of the leadership concept into vocational education.