Optimisation of business processes of an international IT company in the context of digitalization

Abstract

Digital technologies are becoming increasingly important in all areas of business, causing irreversible changes in the management of companies to improve their financial and economic performance, increase flexibility and competitiveness in the market. The use of powerful software, hardware and digital tools creates a company’s competitive advantage in the international market, while the intensification of competition and the widespread use of information and communication technologies have created opportunities to improve business processes to ensure efficient operations. The study aimed to determine the development of digitalisation of business processes in the context of the formation of a modern mechanism for managing business processes of international IT companies and to generalise the directions of their optimisation in the digital space. General scientific and special research methods were used in the study: deduction and induction, analysis and synthesis, abstraction, generalisation, methods of statistical and economic analysis, systematisation, comparison and analysis, systemic and functional analysis. The status of digitalisation of business processes of international IT companies was analysed by determining the interaction between business processes at the organisational level and addressing the hierarchy of business processes of an economic entity. The study highlighted the components of the IT company’s digitalisation process, which optimises the available resource potential, work time and improves the efficiency of business processes, thereby increasing the effectiveness of economic activity. A model of optimisation of business processes of an IT company in the context of international activity is formed using the method of functional modelling of the architecture of integrated information systems. The stages of optimising an IT company’s business processes are formed, which can be used to find solutions to improve business operations and are manifested in the quantity and quality of services, cost and reliability of IT services, launching new services on the market or creating optimal conditions for the rapid implementation of new services. The practical value is determined by the proposed recommendations for creating optimal business processes in the context of international activities, which will increase the efficiency of the IT business.