Optimization of project management processes

Abstract

The purpose of the research is to create an autonomous Telegram bot that allows the user to quickly and intuitively interact with the medical service: register, make an appointment, receive information, cancel a visit, and the administration to see the full list of records and work with the patient database. The object of the research is the process of digital service maintenance in a medical institution. The subject of the research is the development of a software tool for automating recording, informing and administering interaction with patients using Telegram. The system works completely autonomously, without hosting or third-party APIs.