The ethical culture of ensuring the quality of the administrative services provision

Abstract

Ethical systems of the public service of developed countries were studied and general features were identified, which can become a thorough ethical base in the system of public service for the implementation of high-quality training of public servants. The system criteria for evaluating the provision of administrative services were considered and it was determined that the effective activity of centers for the provision of administrative services is one of the best global practices and is based on cooperation with the public and involves the constant improvement of ethical norms and rules of conduct and compliance with the qualification requirements for employees in the field of providing administrative services. The main requirements and key characteristics regarding compliance with the moral and ethical rules of behavior of public servants when implementing a client-oriented approach in the field of administrative services are defined. Ways to improve the provision of administrative services from an ethical aspect are proposed, which will ensure the building of long-term relationships with clients, and the improvement of the communication policy of centers providing administrative services.