Digital tools as a means of ensuring continuity of logistics processes during a crisis

Abstract

This research paper focuses on a comprehensive analysis of the impact of digitalisation on maintaining the continuity of operational activities of distribution companies during periods of acute crisis. Priority digital tools (GPS monitoring, WMS/TMS systems, CRM, IoT sensors and cloud platforms) are identified, which form the basis for adapting logistics to force majeure events. Within the scope of the study, a conceptual five-stage model for the deployment of digital logistics infrastructure has been developed, confirming that the greatest economic and stabilising effect is achieved through the comprehensive, synergistic implementation of innovations, rather than their piecemeal application. A comparative analysis of risks and the tools for mitigating them has been carried out.