Telegram bot for service of users of a medical institution

Abstract

The purpose of the research is to create an autonomous Telegram bot that allows the user to quickly and intuitively interact with the medical service: register, make an appointment, receive information, cancel a visit, and the administration to see the full list of records and work with the patient database. The object of the research is the process of digital service maintenance in a medical institution. The subject of the research is the development of a software tool for automating recording, informing and administering interaction with patients using Telegram. The system works completely autonomously, without hosting or third-party APIs. The developed bot can be integrated into the operation of a real medical institution without additional costs for cloud services. The system minimizes recording errors, reduces the burden on personnel, and increases the efficiency of work organization. The program can be scaled and adapted for other areas, for example, educational institutions.