Trust at the workplace: experience of Ukrainian It-companies

Abstract

Trust is one of the most important stabilizing factors of the effectiveness of any organizations under uncertainty environment. To study trust at the workplace the IT-sphere as most intensively developed in the last decade and knowledge-based was selected. The analytical insights based on processing of results of questioning more than 100 employees of IT-companies of Ukraine and are build on determining the behavioral characteristics of employees in relation to direct supervisor and senior management. This allowed us to determine the components and importance of trust at different hierarchical levels.