System Approach to Business Management in the Digital Environment of Logistic Operations

Abstract

Ukrainian logistics networks are currently facing a number of interconnected challenges that significantly complicate effective supply chain management. One of the major problems is information fragmentation: data from different stages of the supply chain remain insufficiently integrated, which often leads to errors, delays, and difficulties in process control. The low responsiveness of managerial decision-making has become a serious barrier to business development. Managers are forced to spend a considerable amount of time verifying documents, coordinating procedures, and monitoring routine operations instead of focusing on strategic planning and process optimization. In addition, trust-related risks and regulatory constraints remain significant: uncertainty in the legal framework, insufficient transparency of processes, and the complexity of interaction between partners increase the likelihood of conflicts and reduce the overall efficiency of logistics systems. Taken together, these factors highlight the need for modern approaches to logistics management that combine technological solutions, data analytics, and practical managerial tools to ensure the reliability, speed, and transparency of processes, thereby underscoring the relevance of this study. The aim of this article is to determine how the application of a system approach in combination with digital technologies influences the improvement of logistic process management, promotes data transparency, and accelerates managerial decision-making in both national and international contexts. The study employs system and process approaches, as well as methods of analysis and synthesis, comparison, generalization, and elements of economic and statistical analysis based on secondary data from recent studies (2022–2025). The impact of digital technologies (ERP, WMS, IoT, BI, and DSS) on logistic process management and managerial decision-making has been examined. The results of the study identify key directions for the digital support of managerial decision-making and assess their impact on logistics efficiency. It has been It has been found that the most effect is achieved through the comprehensive integration of digital tools into a unified management system, which ensures increased responsiveness, transparency, and soundness of decisions. The necessity of applying a system approach to the digital transformation of logistics as a foundation for enhancing business competitiveness has been substantiated. A phased approach to the implementation of digital solutions is proposed, which includes the identification of managerial problems, system integration, the development of staff digital competencies, and the assessment of the economic efficiency of digitalization.