Evolution of the сoncept of digital enterprise management systems and the formation of approaches to assessing their effectiveness

Abstract

The contemporary economic environment is characterized by high volatility, rapid technological change, and increasing uncertainty, thereby strengthening the role of digital enterprise management systems as a key element of organizational resilience and competitiveness. These systems have evolved from tools for automating individual functions into integrated digital platforms that ensure the coordination of business processes, the formation of a unified information space, and support for strategic management. ERP systems occupy a central position in this evolution, becoming the structural core of the enterprise’s digital architecture and being implemented through IT projects. The purpose of the study is to analyze the evolution of the concept of digital enterprise management systems and to develop a comprehensive approach to assessing their effectiveness. It is demonstrated that traditional financial methods (ROI, NPV, IRR, EVA) are necessary for investment justification; however, they do not fully reflect the strategic, process-related, and organizational effects of digital transformation. Digital systems create multidimensional value, including improved operational performance, enhanced strategic manageability, organizational flexibility, and technological sustainability. The article proposes an integrated four-dimensional model for evaluating effectiveness that combines financial, process, strategic, and organizational-technological dimensions, applicable both at the stage of investment justification and after system implementation. This approach ensures a holistic understanding of digital transformation outcomes and enhances the validity of managerial decision-making. The proposed model establishes a methodological foundation for the further development of quantitative and qualitative indicators within each dimension. The theoretical contribution lies in integrating the evolutionary analysis of digital systems development with the formation of a structured evaluation framework. The implementation of the proposed approach will increase transparency in digital investment decisions and reduce the risks of inefficient IT expenditures. This, in turn, will help strengthen enterprises’ long-term strategic resilience.