Administrative services provision system: problems and disadvantages

Abstract

The uneven development of the ASCs network and the availability of administrative services in different regions of Ukraine have been studied. Ways have been proposed to regulate the existing practice when different state registers and information systems often operate separately and do not exchange data with each other, which leads to the need for consumers to submit the same documents to receive different services. Directions for solving the problem have been provided. insufficient funding, shortages qualified personnel, limited access to state registers and information systems, which leads to the fact that residents of different regions have unequal access to administrative services, which contradicts the principle of equality before the law and the principle of non-discrimination. Despite the efforts of the authorities and ASCs to inform citizens, many consumers do not know their rights and opportunities in the field of receiving administrative services, do not understand the procedures and requirements for registration documents, are not familiar with alternative ways of obtaining services. It is proposed to simplify the procedures for obtaining administrative services and reduce the number of required documents to minimize the problem – many administrative services still require the submission of a significant list of documents, going through complex procedures, obtaining various approvals and conclusions, which creates additional obstacles for consumers, increases the time and cost of obtaining services, and also creates a favorable environment for corruption. It is determined that solving problems requires a systemic approach that takes into account the relationships between different elements of the system and ensures comprehensive improvement of all areas of administrative service provision. Despite the presence of problems, the system of administrative service provision in Ukraine demonstrates positive development dynamics and the ability to adapt to new challenges of today. It is important to continue positive trends, taking into account the identified problems and identified shortcomings, for further improvement of the system of administrative service provision in Ukraine in accordance with European standards and taking into account best world practices.